COVID-19 Resources

  • Safety Measures

    RH safety social ad June 2020

  • Visitation and Screening Guidelines

    River Hospital is suspending all visitation on the Inpatient Unit and support persons in the Emergency Department and Ambulatory Surgery Unit, due to the recent increase in positive COVID-19 cases in the region.

    Effective October 31, this change was made to minimize additional people in the hospital in order keep all patients and employees safe. Exceptions to this suspension include allowing only visitors that are medically necessary to the patient. Exceptions would include:

    • The visitor is essential in assisting with the care of the patient
    • End-of-life situations when family members should be allowed to be present for the comfort of the patient and each other
    • Legal representation if required
    • Patient under the age of 18 may have one parent present
    • Patients that have difficulty communicating or explaining their needs

    The hospital is taking all precautions to keep its employees and patients safe while adhering to state Department of Health and Center for Disease Control and Prevention guidelines.


  • Resource Line

    We know that many members of the River Communities have questions about the current COVID-19 pandemic. And we are here for you. River Hospital has set-up a Resource Line to call with questions or concerns about COVID-19. This phone is staffed by a Registered Nurse, ready to answer your questions. The Resource Line is also an opportunity to get screened for COVID-19 to determine if a test is required.

    River Hospital does not offer Rapid COVID-19 Testing. River Hospital is not a NY State Testing Site, however, for patients seeking medical care in Convenient Care and the Emergency Department we do offer testing if medically necessary. By appointment only, we are offering send-out testing for pre-operative patients of River Hospital as well as Phase II Community Residents.

    If you have any questions regarding COVID-19 or testing, please call River Hospital's Resource Line at 315.482.1299

  • Billing and Insurance

    During the COVID-19 pandemic, River Hospital remains sensitive to our community’s needs. We will be offering multiple solutions to assist our patients with balances by offering extended time to pay, hardship contracts and additional Financial Counseling resources during this time. Please feel free to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

    Additionally, we remind all of our patients of the existing order issued by NYS Governor Cuomo mandating that insurance companies cannot apply any patient cost sharing for telehealth services received during the Public Health Emergency. Please click the link below for more information.


  • FAQ's

    As River Hospital prepares to meet the needs of our community, the public is encouraged to take the necessary precautions to limit the exposure of the virus. COVID-19 is mainly spread person to person, by close proximity – within 6 feet of an infected person – or possibly by touching contaminated objects or surfaces and then touching your face.

    Recommendations include:

    • Avoiding close contact with people who are ill.
    • Wash your hands regularly for 20 seconds with soap and water or alcohol sanitizer if soap and water is not available.
    • Avoid touching your face with unwashed hands, cover coughs and sneezes.
    • Disinfect surfaces like doorknobs, tables and handrails regularly.

    Stay home if you are feeling sick or if you have a sick family member in the home

    You can help stop the spread of COVID-19 by knowing the signs and symptoms:

    • Fever
    • Cough
    • Shortness of breath

    Seek medical advice if you develop symptoms and have been in close contact with a person known to have COVID-19, or live in or have recently traveled from an area with the ongoing spread of the virus.

    Call ahead before you go the doctor’s office or emergency room.  Make sure to tell them about your recent travel and your symptoms.

Accessible by boat and car, we pride ourselves on delivering high quality inpatient care, emergency services and outpatient services for routine and diagnostic testing. River Family Health Center offers a variety of primary care services, on premise, for the entire family. Our Ambulatory Surgical Unit offers same day surgery on an outpatient basis for a number of specialties. River Hospital Convenient Care offers same day non-emergency appointments

Stay Informed!

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4 Fuller Street
Alexandria Bay, NY