Questions or Concerns?
If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse, or other hospital staff member by calling 315-482-2511. If the problem cannot be resolved by hospital staff, you may contact the New York State Department of Health Office in your area for assistance. The New York State Department of Health serving Jefferson County contact information is as follows: 217 South Salina Street Syracuse, New York 13202 Tel: 315-477-8485 Fax: 315-477 8587
Compliance Hotline
To Report an Issue to the Corporate Compliance Officer you may do so by calling 315-482-1190. If you are calling from within the River Hospital facility you may simply dial Ext. 2190.
Departmental Directory
Accounts Payable
Macsherry Building
Phone: (315) 482-1178
Fax: (315) 482-4981
Acute Unit
2nd Floor
Phone: (315) 482-1132
Fax: (315) 482-5557
Administration
Macsherry Building
Phone: (315) 482-1201
Fax: (315) 482-4981
Ambulatory Surgery Unit
2nd Floor
Phone: (315) 482-1250
Fax: (315) 482-4847
Cardiopulmonary
1st Floor
Phone: (315) 482-1118
Fax: (315) 482-1187
Fax: (315) 482-1187
Case Management
2nd Floor
Phone: (315) 482-1197
Fax: (315) 482-5750
Chief Executive Officer
Macsherry Building
Phone: (315) 482-1201
Fax: (315) 482-4981
Chief Financial Officer
Macsherry Building
Phone: (315) 482-1201
Fax: (315) 482-4981
Convenient Care
Medical Office Building
Phone: (315) 482-1125
Fax: (315) 482-2014
Corporate Compliance
1st Floor
Phone: (315) 482-1115
Fax: (315) 482-4847
Dietary
Lower Level
Phone: (315) 482-1128
Fax: (315) 482-2599
Fax: (315) 482-2599
Development
Macsherry Building
Phone: (315) 482-5093
Fax: (315) 482-4981
Emergency Room
1st Floor
Phone: (315) 482-1107
Fax: (315) 482-7153
Fax: (315) 482-7153
Housekeeping
Lower Level
Phone: (315) 482-1121
Fax: (315) 482-2599
Human Resources
Macsherry Building
Phone: (315)482-1198
Fax: (315) 482-4981
Information Technology
Macsherry Building
Phone: (315) 482-1234
Fax: (315) 482-4981
Maintenance/Plant Operations
MACSHERRY
Phone: (315) 482-1144
Fax: (315) 482-2599
Marketing/Community Relations
Macsherry Building
Phone: (315) 482-1270
Fax: (315) 482-4981
Fax: (315) 482-4981
Medical Records
1st Floor
Phone: (315) 482-1145
Fax: (315) 482-7506
Fax: (315) 482-7506
Medical Staff Office
1st Floor
Phone: (315) 482-1239
Fax: (315) 482-5750
Patient Access/Registration
1st Floor
Phone: (315) 482-2511
Fax: (315) 482-8640
Patient Accounting
Macsherry Building
Phone: (315) 482-1235
Fax: (315) 482-5553
Pharmacy
2nd Floor
Phone: (315) 482-1120
Fax: (315) 482-4847
Physical Therapy
Medical Office Building
Phone: (315) 482-1116
Fax: (315) 482-1175
Fax: (315) 482-1175
Purchasing
Lower Level
Phone: (315) 482-1173
Fax: (315) 482-2599
Quality Assurance
1st Floor
Phone: (315) 482-1180
Fax: (315) 482-5750
Radiology
Lower Level
Phone: (315) 482-1122
Fax: (315) 482-2015
Fax: (315) 482-2015
Revenue Cycle
Macsherry Building
Phone: (315) 482-1207
Fax: (315) 482-5553
River Community Wellness Program
Medical Office Building
Phone: (315) 482-1277
Fax: (315) 482-4911
Fax: (315) 482-4911
River Family Health Center
Medical Office Building
Phone: (315) 482-2094
Fax: (315) 482-2014