Non Discrimination Policy

It is the policy of River Hospital to admit and treat all patients without regard to race, creed, color, sexual orientation, national origin, sex, disability, sponsorship or age.

The same requirements for admission are applied to all. There is no distinction in eligibility for or in manner of providing any patient service provided by or through the facility. All facilities are available without discrimination to all patients and visitors. All persons and/or organizations that have occasion to either refer patients to or recommend to the River Hospital are advised to do so without regard to the patient's race, creed, color, sexual orientation, national origin, sex, disability, sponsorship or age. Any questions regarding this policy or if you believe you have been discriminated against should be referred to River Hospital’s Corporate Compliance & Privacy Officer at 315.482.1115.

River Hospital operates its program in compliance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975, and the Regulations of the Dept. of Health and Human Services implementing these laws.

River Hospital and its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments.

Access features include:

• Convenient parking designated specifically for disabled persons
• Curb cuts and ramps between parking areas and buildings
• Level access into first floor level with elevator access to all other floors
• Fully accessible offices, meeting rooms, bathrooms, public waiting areas, patient treatment areas, including examining rooms and patient wards
• A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments. There is no additional charge for such aids.

Communication aids include:

• Qualified sign language interpreters for persons who are deaf or hard of hearing
• A twenty-four-hour (24) telecommunication device (TTY/TDD) which can connect the caller to all extensions within the facility and/or portable (TTY/TDD) units, for use by persons who are deaf, hard of hearing, or speech impaired via The Language Line
• Interpreter services for over 200 languages is available via The Language Line
• Ability to produce readers and taped material for the blind and large print materials for the visually impaired
• Flash cards, alphabet boards and other communication boards
• Assistive devices for persons with impaired manual skills

Contact us:

If you have any questions regarding accessibility, you may contact the Director of Patient Access at 315.482.1266, or via NY State Relay Service (voice/TDD) at 800.662.1220 (TDD) and 800.421.1220 (voice).

River Hospital aims to provide high quality services but understands that sometimes the unexpected can happen.

When that happens, River Hospital has a complaint policy and procedure to make sure complaints are properly investigated and monitored so we can learn how to improve our services. Complaints are an essential source of information to help us improve the ways we deliver and manage our services.

Please feel free to contact one of the following to address your concerns:

Nursing Supervisor
315.482.2511

Quality / Risk Department
315.482.1180

Please be advised that your future care and treatment in this hospital will not be affected should you choose to exercise your right to file a complaint with the New York State Department of Health.

If you feel that we have not completed a thorough review of your concerns or you wish to contact them directly, you have the right to notify the New York State Department of Health via mail or telephone.

New York State Department of Health
Empire State Plaza
Albany, NY 12237
Attn: Centralized Hospital Intake Program
Phone: 800.804.5447